Ensuring secure and trustworthy bookings
At Whimstay, we are committed to creating a safe, reliable, and secure platform for our guests and hosts. As part of this commitment, we may require identity verification for certain bookings or account activities. This process helps us confirm your identity and ensure all bookings are legitimate. Here's how we verify identities to ensure a secure platform.
How ID verification works
To verify your identity, Whimstay uses advanced technology to conduct the following checks:
Reviewing your photo ID
You'll be asked to submit clear images of the front and back of your government-issued photo ID.
These images are reviewed using automated tools to determine the authenticity of the ID document and detect any signs of forgery.
Face verification
To confirm that the ID belongs to you, you may be asked to take a photo (selfie) of your face.
This photo is matched to the image on your ID using biometric technology that analyzes unique facial characteristics.
Validating personal information
Your name, date of birth, and government ID number may be collected and validated against global databases to ensure the information is legitimate.
Consent-based processing
Before starting the verification process, you'll be asked to provide your consent. Your data will only be used for verification purposes, following our strict privacy policies.
Best practices for successful verification
To ensure your identity verification is successful, follow these guidelines:
Use a valid photo ID
Submit a government-issued ID (e.g., passport, driver's license) that is unexpired.
Photocopies or pictures of IDs will not be accepted.
Capture clear images
Make sure your photos are free of glare, shadows, or blurriness.
Position the ID flat and avoid covering any part of it.
Prepare for face verification
Remove accessories such as sunglasses, masks, or hats that may obstruct your face.
Choose a location with soft, even lighting to avoid shadows or washed-out images.
Use a high-quality camera
Mobile device cameras are recommended as they generally capture higher-quality images than webcams.
Who has access to your verification data?
Whimstay takes your privacy and data security seriously. Verification data is securely processed and stored by our trusted verification partner, which adheres to stringent security standards.
Whimstay and its partner have access to the information you submit for verification purposes only.
Access controls are in place to ensure your data is handled securely and only for identity verification.
Still have questions? Email us at [email protected]. We're here to help.