Some bookings on Whimstay require ID verification as a safety measure. Here's why and how it works.
Safety for everyone
ID verification helps protect both travelers and property managers by confirming the guest's identity. This keeps our community safe and helps prevent fraudulent bookings.
How bookings are reviewed
Every booking goes through an automated risk assessment. If a booking meets certain criteria based on factors like booking patterns or account history, we'll ask for ID verification to confirm it's legitimate.
What happens if verification is needed
If your booking requires verification, you'll see a notification after checkout. You'll also receive an email with step-by-step instructions on how to complete the process.
Verification is quick and uses secure technology to confirm your identity. Once completed, your booking is confirmed and you're all set for your trip.
This keeps the community safe
ID verification helps us maintain a trusted platform where travelers and hosts can book with confidence.
Still have questions? Email us at [email protected]. We're here to help.