Building trust in the whimstay community
At Whimstay, trust is essential to creating a safe and enjoyable experience for our guests and hosts. Being genuine helps create a trustworthy and reliable community for everyone. To maintain this trust, we require all community members to represent themselves honestly and provide accurate account information.
Community expectations
Accurate account information:
Your Whimstay account must reflect your true identity. This includes your name, date of birth, and any other required details.
Guests and hosts must ensure the information provided in their profiles, listings, and communications is truthful and accurate.
Valid identification:
When requested, any identification provided must be valid, government-issued, and unexpired.
Age requirement:
You must be at least 18 years old to create a Whimstay account, book a reservation, or host a property.
Minors must be accompanied by an adult during a stay.
What is not allowed
Misrepresentation:
Providing false information or pretending to be someone else.
Using photos, documents, or details that do not match your actual identity.
Duplicate accounts:
Creating multiple accounts for personal use or using the same identification across multiple accounts.
Invalid or falsified documents:
Submitting expired, damaged, or falsified identification documents.
How we enforce this policy
Account Verification: Whimstay may request additional steps to verify your identity when necessary, such as during account setup, booking requests, or support inquiries.
Violations: Accounts found to violate this policy may be restricted, suspended, or removed.
How to report concerns
If you encounter behavior or accounts that violate this policy, please contact our customer service team. We take all reports seriously and will investigate appropriately to protect our community.